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PRIVACY STATEMENT

Last Updated: 3/3/2026

Darien Animal Clinic (“Clinic,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Statement explains how we collect, use, disclose, and safeguard your information when you visit our website, contact our office, or use our veterinary services.

By using our services or website, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

Information you voluntarily provide, including:

  • Full name

  • Mailing address

  • Email address

  • Phone number (including mobile number)

  • Pet information (name, breed, age, medical history)

  • Payment and billing information

B. Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of access

This information may be collected via cookies and similar tracking technologies.

2. How We Use Your Information

We may use your information to:

  • Schedule and manage appointments

  • Provide veterinary medical services

  • Process payments

  • Send appointment reminders

  • Communicate test results and follow-up care

  • Respond to inquiries

  • Send marketing communications (if you opt in)

  • Improve our website and services

  • Comply with legal and regulatory obligations

3. How We Share Information

We do not sell or rent your personal information.

We may share information with:

  • Payment processors

  • Laboratory service providers

  • IT and website hosting providers

  • SMS communication providers

  • Legal authorities if required by law

  • Business successors in the event of a merger or sale

SMS opt-in data and consent will not be shared with third parties for marketing purposes.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is completely secure.

5. Your Rights

You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion where permitted by law

  • Opt out of marketing communications

To make a request, contact us using the information below.

6. Cookies

Our website may use cookies to improve user experience and analyze website performance. You may adjust your browser settings to refuse cookies.

7. Children’s Privacy

Our services are not directed toward children under 13. We do not knowingly collect personal information from children.

8. Changes to This Privacy Statement

We may update this Privacy Statement periodically. Changes will be posted on this page with an updated “Last Updated” date.

9. Contact Information

Darien Animal Clinic
404 Plainfield Rd
Darien, IL 60561
Phone: 630-655-1888
Email:reception at darienanimalclinic.net

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SMS TERMS OF SERVICE

Last Updated: 3/3/2026

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These SMS Terms of Service govern text messaging communications from Darien Animal Clinic.

By providing your mobile phone number and opting in, you consent to receive text messages from us.

1. Types of Messages You May Receive

If you opt in, you may receive:

  • Appointment reminders

  • Appointment confirmations

  • Prescription refill notifications

  • Follow-up care instructions

  • Service-related notifications

  • Promotional messages (if you provide marketing consent)

Consent to receive SMS messages is not a condition of receiving veterinary services.

2. Message Frequency

Message frequency will vary depending on your appointments and interactions with the Clinic.

3. Message & Data Rates

Message and data rates may apply based on your mobile carrier plan. Please contact your wireless provider for details.

4. Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

  • STOP – to unsubscribe

  • HELP – for assistance

After you send STOP, you will receive a confirmation message and will no longer receive SMS messages from us unless you re-enroll.

5. Supported Carriers

SMS service availability may vary by carrier and is subject to carrier limitations.

6. TCPA Compliance

We comply with the Telephone Consumer Protection Act (TCPA) and applicable state telemarketing laws. We maintain records of consent and honor all opt-out requests promptly.

7. Limitation of Liability

We are not responsible for delayed or undelivered messages due to carrier issues or technical problems.

8. Changes to SMS Terms

We may update these SMS Terms at any time. Continued participation in SMS communications constitutes acceptance of any changes.

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